Returns accepted :
If your item arrives and the packaging is damaged in any way, take photos immediately before opening the parcel. If you discover upon opening the package, that indeed your item has been damaged, you must clearly document the damage with photos. If your order was shipped via UPS, you can contact your local UPS carrier and initiate the claim yourself. Alternatively, and with Canada Post orders, please contact me immediately.
AWT Shop will accept returns up to 30 days after purchase. Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, sale items cannot be refunded. You will be responsible for the cost of shipping to return an item. Refunds will be processed within 2 to 5 business days after item(s) are received at AWT. Please note it could take longer depending on which bank the refund is being sent to.
Instant download items don’t accept returns, exchanges or cancellations. Please contact the seller about any problems with your order.