Refund and Returns Policy
At A Wandaful Thing, I want you to be happy with your purchase. If you have a concern about your order, please contact me at awandafulthing@gmail.com before returning your item.
Returns
Returns are accepted within 30 days of delivery. After 30 days, I am unable to offer a refund or exchange.
To be eligible for a return:
- Handmade items must be unused and returned in their original condition.
- Vintage items must be returned in the same condition in which they were received.
- DIY kits must be unopened, unused and complete.
- Items must be returned in their original packaging whenever possible.
- A receipt or proof of purchase is required.
Please contact me before mailing a return. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Digital downloads and printable products
- Gift cards
- Personalized or custom-made items
- Clearance and final-sale items
- Items that have been used, altered or damaged after delivery
- Opened items that cannot be resold for hygiene reasons
Vintage items often show signs of age, previous use or gentle wear. I make every effort to describe and photograph these details accurately. Wear or imperfections clearly shown or disclosed in the listing are considered part of the item’s vintage character and are not grounds for claiming that the item is defective.
Refunds
Once your return has been received and inspected, I will email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original method of payment. Please allow several business days for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect item was sent.
If you have received confirmation that your refund was issued but it has not appeared in your account, please contact your bank or credit card provider. If you still require assistance, email awandafulthing@gmail.com.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged during shipping, defective or not the item you ordered, contact me as soon as possible at awandafulthing@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item, packaging and any shipping damage
I will work with you to arrange a replacement, exchange or refund, depending on the item and its availability. Because many vintage and handmade pieces are one of a kind, an identical replacement may not always be available.
Exchanges
Exchanges are only available for damaged or defective items when an identical replacement is in stock. If a replacement is unavailable, another appropriate solution or refund will be offered.
Gifts
If an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as shop credit.
If the order was not marked as a gift, the refund will be issued to the original purchaser using their original method of payment.
Return Shipping
Approved returns should be mailed to:
A Wandaful Thing
PO Box 711
Bruderheim, Alberta T0B 0S0
Canada
Customers are responsible for return shipping costs unless the return is due to damage, a defect or an error with the order.
For higher-value items, I recommend using a trackable shipping service and purchasing shipping insurance. A Wandaful Thing cannot guarantee receipt of a return that is mailed without tracking.
Questions
If you have any questions about a purchase, refund or return, please contact:
This policy does not limit any rights you may have under applicable consumer-protection laws.